HELP DESK TECHNICIAN

Campus/Location:
Penn State DuBois
Date Announced:
07/20/2016
Job Number:
64813
Work Unit:
Penn State DuBois
Department:
Full/Part Time:
Part–Time
Hourly Rate:
$0.00

Description

Job Description:  Assist people with general computer issues, answer end-user questions regarding technology, provide face to face support when needed. Help students with the proper operation of LionPath, eLion, Canvas, Angel, or other student facing systems. Help students activate their Access ID and reset passwords as necessary. Help users get their devices set up with PSU Webmail and Wi-Fi. Troubleshoot and repair computer hardware. Check on the regular operation of computers in labs around campus. Change printer toner. Help students, faculty, and staff with the operation of AV equipment. Experience providing user support, excellent interpersonal and problem solving skills, and strong attention to detail are required. Required education/skills:  Basic computer troubleshooting skills. Competence in Windows OS, Mac OS, Mobile OS’s and Microsoft Office. Number of students requested for Fall 2016/Spring 2017:  4; number of students requested for Summer 2017:  2. Job requires occasional interaction with students under the age of 18. We sometimes help with Kids in College issues or during events where minors may be present (although rare). We also help dual enrollment students set up their Access Account and may interact with them on occasion for help requests.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,104 $23,748 $31,392
B $17,712 $26,124 $34,524
C $19,152 $28,728 $38,304
D $21,072 $31,620 $42,156
E $23,604 $35,400 $47,196
F $26,436 $39,660 $52,872
G $29,136 $44,412 $59,712
H $33,192 $50,616 $68,040
I $37,848 $57,696 $77,580
J $42,444 $65,772 $89,136
K $49,236 $76,308 $103,392
L $57,120 $88,524 $119,928
M $66,240 $102,672 $139,116
N $78,168 $121,152 $164,148
O $90,768 $142,968 $195,168
P $107,124 $168,696 $230,280
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088