LEAD CUSTOMER SERVICE REPRESENTATIVE

Campus/Location:
University Park Campus
Date Announced:
05/22/2018
Job Number:
79314
Work Unit:
Student Affairs
Department:
Campus Recreation
Full/Part Time:
Part–Time
Hourly Rate:
$9.50

Description

The Department of Campus Recreation is seeking Penn State students to work as Lead Customer Service Representatives. This is a student position responsible for helping train and supervise customer service representatives, for creating the “first impression” for Campus Recreation facilities and for monitoring and controlling access to Campus Recreation facilities. Will perform sales transactions, program registrations, and equipment check-out. Assist with building security and guest sign-in, and provide participants with information on Campus Recreation program areas or direct to the appropriate staff. Attend staff meetings, maintaining professionalism at all times, either while assisting members or attending to other work tasks. Lead Customer Service Representatives must be Penn State students and possess the ability to multi-task in a fast-paced environment with excellent interpersonal skills. Must be a team player, willing to cover or trade shifts when necessary. Ability to recognize and identify unruly patrons or unsafe behaviors. Must be able to work days, evenings, and weekends as necessary. Familiarity with cash handling/sales procedures is required. First Aid/CPR/AED certification preferred. Positions are available year-round. Applications will be kept on file through July 31, 2019 and will be reviewed as positions become available. Preference is given to work study recipients. Interested work study applicants must apply at https://workstudy.psu.jobs. Campus Recreation is a department within Student Affairs that provides fitness, wellness, and recreational programs to the campus community through the operation and administration of the new expanded and renovated 200,000 sf Intramural Building, the McCoy Natatorium, the 700-acre Stone Valley Outdoor Recreation Area, a Tennis Center including six clay courts and four indoor courts, the White Building, Adventure Recreation, Aquatics, Club Sports, Fitness and Wellness Programs, and Intramural Sports. The pay rate for this position will be $10.50

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088