STUDENT SERVICE DESK OPERATOR

Campus/Location:
Penn State Harrisburg
Date Announced:
11/29/2018
Job Number:
84391
Work Unit:
Penn State Harrisburg
Department:
Information Technology Services (ITS)
Full/Part Time:
Part–Time
Hourly Rate:
$9.50

Description

The ITS Service Desk at the Harrisburg Campus is looking for a highly motivated current Penn State student to provide ITS Service Desk Support to students, staff, and faculty of The Pennsylvania State University. Duties include ensuring each customer receives outstanding service at all times while addressing and resolving questions, completing appropriate tracking and routing within an incident tracking tool, contributing to technical documentation and FAQs, providing audio visual support in our classrooms and event spaces. Demonstration of basic problem-solving skills and troubleshooting is preferred.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088