INFORMATION TECHNOLOGY COMPUTER LAB ATTENDANT

Campus/Location:
Penn State Scranton
Date Announced:
07/24/2019
Job Number:
89378
Work Unit:
Penn State Scranton
Department:
Full/Part Time:
Part–Time
Hourly Rate:
$9.50

Description

The Penn State Scranton Information Technology (IT) Department is looking for work-study students to fill the positions of student lab attendant. Lab Attendants will staff the IT Help Desk, proving front line support during weekdays, evenings and weekend shifts, during which time they will provide support for both computer lab users as well as in-person/telephone support for the greater campus community (students, faculty, and staff). Lab attendants will monitor the computer labs and equipment, provide reports to the IT department, answer phones/take messages, log trouble tickets, and provide assistance to users as needed. The lab attendant will also play an active role in supporting classroom technology and campus events. Must be able to communicate effectively, follow directions, have attention to detail, and be a team player. Excellent customer service skills, reliability, and flexibility are required. Computer/technology experience is helpful, but not required. Lab attendants will work less than 20 hours per week and will be required to work evening and weekend shifts. Lab attendants will work alongside IT professionals and will have the opportunity to develop their skillsets with a wide range of technology including PC/Mac, mobile devices, and audio/visual equipment. Students will gain both valuable resume and work experience to help prepare them for their post-college careers. Applicants must be a current Penn State Scranton student with a federal work-study award.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088