PART-TIME INFORMATION TECHNOLOGY SUPPORT

Campus/Location:
Penn State Harrisburg
Date Announced:
09/06/2019
Job Number:
90630
Work Unit:
Penn State Harrisburg
Department:
Information Technology Services (ITS)
Full/Part Time:
Part–Time
Hourly Rate:
$9.50

Description

The Information Technology Services (ITS) Service Desk at the Harrisburg Campus is looking for highly motivated current Penn State students to provide ITS Service Desk Support to students, staff, and faculty of The Pennsylvania State University. Duties include ensuring each customer receives outstanding service at all times while addressing and resolving questions, completing appropriate tracking and routing within an incident tracking tool, contributing to technical documentation and FAQs, providing audio visual support in our classrooms and event spaces. Demonstration of basic problem-solving skills and troubleshooting is preferred.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088