Penn State Schuylkill
Date Announced:
Job Number:
Work Unit:
Penn State Schuylkill
Full/Part Time:
Hourly Rate:


Information Technology Services (ITS) of Penn State Schuylkill is seeking Help Desk Operators to work at the Cotler Computer Center IT Help Desk. Duties: Ensure that computer lab equipment is fully functional; add paper and change toner in the ITS maintained labs; assist connecting personal devices (mac, windows, iOS, Android) to the PSU wireless network; perform routine and preventive maintenance for the purpose of ensuring the availability of computer and peripheral equipment; performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit; providing exceptional customer service; maintain shift logs and documentation as well as other duties that may arise. Qualifications: Must be a current Penn State Schuylkill student. Previous experience with troubleshooting computers is necessary. Previous experience with troubleshooting audio/visual equipment is preferred. Ability to learn specific equipment functionality, a positive attitude and eagerness to help others is essential. Must be able to work in a team environment with strong interpersonal, written and verbal communications skills. Must be available to work 20 hours per week. Students with Work-Study Awards are encouraged to apply. Submit application materials that describe preparation for and interest in this position online. Application review begins immediately and continues until a suitable candidate is found.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088