PEER SERVICES CONSULTANT

Campus/Location:
University Park Campus
Date Announced:
01/21/2020
Job Number:
93116
Work Unit:
University Libraries
Department:
Knowledge Commons
Full/Part Time:
Part–Time
Hourly Rate:
$9.50

Description

The Penn State University Libraries seeks undergraduate students as Peer Services Consultants in the Search Bar. The Search Bar is a consultation center where students can receive peer-to-peer help in research/library resources, writing, and technology. Because learning does not happen in isolation, the Search Bar aims to connect students with resources and provide the space for overlap and collaboration between groups. Our services consultants will be able to help their peers: Identify peer-to-peer services within the Search Bar and other services throughout the library; Connect students with the relevant service they require; Navigate and use the Penn State Libraries’ website and resources; Locate known items within the library catalog; and Assist patrons with consultation intake technologies. Our Peer Services Consultants will also help maintain a high standard of service within the Search Bar through: Greeting patrons as they enter the space; Sustaining supplies in the area; Communicating library policies and procedures to patrons; and Alerting the appropriate personnel when assistance is needed. This nine-month (Fall and Spring semester) part-time position will require training at the start of this appointment, followed by continual training, either in assignments completed during a work shift, or at regular (required) staff meetings. When not assisting students in research, Search Bar employees will be asked to complete self-guided learning opportunities and work on special projects. We are seeking undergraduate students who have curious minds, enjoy working with their peers, have an interest in teaching and or research, and desire to learn more about the Penn State Libraries role in students’ research. Specifically, we are searching for students with: Strong communication and customer service skills, in person, in writing, on the phone, and online; The capability to think critically and on your feet while solving problems; The ability to work independently; The ability to collaborate and relate with your peers during a reference conversation; and the ability to collaborate with other student employees providing services in the Search Bar. A resume and cover letter are required in order to be considered for this position. Additionally, please include your typical weekly availability, class schedule, and other potential time commitments in your cover letter document. Training may begin during the Spring 2020 semester, but regularly scheduled shifts will be assigned starting in the Fall 2020 semester.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088