CUSTOMER SERVICE REPRESENTATIVE

Campus/Location:
University Park Campus
Date Announced:
02/07/2020
Job Number:
93470
Work Unit:
Student Affairs
Department:
Campus Recreation
Full/Part Time:
Part–Time
Hourly Rate:
$9.50

Description

The Department of Campus Recreation is seeking Penn State students to work as Customer Service Representatives at the Intramural Building. Customer Service Representatives are responsible for creating the “first impression”; greeting customers, preforming sales and program registrations, and providing exceptional customer service, including providing information on Campus Recreation program areas or directing customers to appropriate staff as required. This position assists in answering telephones and helps enforce policies and procedures. A Customer Service Representative is also responsible for providing information campus-wide at informational tabling events as needed. This job also entails attending staff meetings and maintaining professionalism at all times. Customer Service Representatives must be Penn State students and possess the ability to multi-task in a fast-paced environment with excellent interpersonal skills. Must be a team player, willing to cover or trade shifts when necessary. Must be able to work days, evenings and weekends as necessary. Familiarity with cash handling/sales procedures is preferred. Positions are available year-round. Applications will be kept on file through July 31, 2020 and will be reviewed as positions become available. Preference is given to work study recipients. Interested work study applicants must apply at https://workstudy.psu.jobs. Campus Recreation is a department within Student Affairs that provides fitness, wellness, and recreational programs to the campus community through the operation and administration of the new expanded and renovated 200,000 sf Intramural Building, the McCoy Natatorium, the 700-acre Stone Valley Outdoor Recreation Area, a Tennis Center including six clay courts and four indoor courts, the White Building, Outdoor Adventures, Aquatics, Club Sports, Fitness and Wellness Programs, and Intramural Sports.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088