IT SERVICES WORK STUDY

Campus/Location:
Penn State Wilkes-Barre
Date Announced:
07/27/2018
Job Number:
80771
Work Unit:
Penn State Wilkes
Department:
IT Services
Full/Part Time:
Part–Time
Hourly Rate:
$9.50

Description

The IT Services Office at Penn State Wilkes-Barre has several part time openings for students who have been granted a Federal Work Study award. Successful applicants require no experience and are expected to provide excellent customer service to assist students, faculty, and staff with technical problems at the Helpdesk. Typical job expectations include assisting with setting up Wi-Fi and email on personal devices, answering basic questions regarding Penn State IT services, and offering basic tech support in person and over the phone. Applicants with advanced qualifications may be asked to apply previous knowledge to solve technical issues presented by faculty, staff, and students. Typical job expectations include setting up equipment for video-conference classes and special events, and providing in-office support for faculty and staff. Training on Helpdesk processes and Service-Now system will be provided. Students majoring in Information Science and Technology (IST) and other technology related majors are highly encouraged to apply, but this is not a requirement; students in all majors are welcome and encouraged to apply.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088