IT SUPPORT AIDES

Campus/Location:
Penn State Brandywine
Date Announced:
01/12/2017
Job Number:
68569
Work Unit:
Penn State Brandywine
Department:
Full/Part Time:
Part–Time
Hourly Rate:
$9.50

Description

Penn State Brandywine is seeking IT Support Aides for its busy IT Department. These positions are part-time, 10-15 hours per week, Monday through Friday, and require attendance at bi-weekly meetings to brush up on established procedure, as well as new initiatives. Typical duties include providing assistance to students, faculty, and staff concerning their IT needs; responding to calls for service through e-mail, phone, and service desk platforms; performing on-demand and scheduled maintenance of classrooms; for example, refilling paper trays, installing new toner cartridges, and checking classroom A/V equipment and podium/lab computers; providing reports of downed equipment to Senior IT Support Aides for remediation. Students may also take part in ITS projects when called upon by senior staff. A working knowledge of Penn State user facing systems like ANGEL, eLion, lab computers, lab printing, remote printing, wikispaces, etc. is required. Successful candidates will have excellent interpersonal and communication skills. Preference will be given to students, and in particular, those students eligible for work-study. To apply, please complete the web employment application and submit your resume.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,104 $23,748 $31,392
B $17,712 $26,124 $34,524
C $19,152 $28,728 $38,304
D $21,072 $31,620 $42,156
E $23,604 $35,400 $47,196
F $26,436 $39,660 $52,872
G $29,136 $44,412 $59,712
H $33,192 $50,616 $68,040
I $37,848 $57,696 $77,580
J $42,444 $65,772 $89,136
K $49,236 $76,308 $103,392
L $57,120 $88,524 $119,928
M $66,240 $102,672 $139,116
N $78,168 $121,152 $164,148
O $90,768 $142,968 $195,168
P $107,124 $168,696 $230,280
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088