STUDENT HELP DESK IT SUPPORT

Campus/Location:
Penn State Schuylkill
Date Announced:
02/08/2019
Job Number:
85611
Work Unit:
Penn State Schuylkill
Department:
Information Technology
Full/Part Time:
Part–Time
Hourly Rate:
$9.50

Description

Information Technology Services (ITS) of Penn State Schuylkill is seeking Student Help Desk Operators to work at the Cotler Computer Center IT Help Desk. Duties: Ensure that computer lab equipment is fully functional; add paper and change toner in the ITS maintained labs; assist connecting personal devices (mac, windows, iOS, Android) to the PSU wireless network; perform routine and preventive maintenance for the purpose of ensuring the availability of computer and peripheral equipment; performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit; providing exceptional Customer Service; maintain shift logs and documentation as well as other duties that may arise. Qualifications: Must be a current Penn State Schuylkill student. Previous experience with troubleshooting computers is preferred. Previous experience with troubleshooting audio/visual equipment is preferred. Ability to learn specific equipment functionality, a positive attitude and eagerness to help others is essential. Must be able to work in a team environment with strong interpersonal, written and verbal communications skills. Must be available to work a maximum of 20 hours per week. Students with Work Study Awards are encouraged to apply. Submit application materials that describe preparation for and interest in this position online. Application review begins immediately and continues until a suitable candidate is found.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088